Our support team works two shifts covering the first and second half of the day, ending at 20:00 (EET).
Messages sent outside those hours are answered at the start of the next shift.

Discord, email, or the chat on our website.

Yes, from day one. You earn a commission on every challenge purchased through your link. Terms are set out in a separate Affiliate Agreement, and you can apply from your dashboard

They can. Changes take effect for everyone 3 days after notice is given.

A chargeback results in termination of your account and refusal of future service.

Only your nickname, unless you give us separate consent to use your full name.

Yes, once all your accounts are closed.

By email and through Discord. Both are official channels for notices about your account.

Write to support by email with your account number and what you believe happened. We respond within 30 days.
If you disagree with our answer, the next step is set out in our Terms & Conditions.

A funded account with no trades for 30 days is closed, and unpaid profit on that account is forfeited. We send a warning 7 days before closure, so you have time to act.
A pause request does not stop this counter — you need to arrange the pause with support.